How can I get feedback about my survey?

Question

"Having invested time and money in creating an accessible survey on Accessible Surveys, I am keen to get feedback from people who have completed the survey.

I would like to know what aspects of the survey they enjoyed or would like to see improved. It would also be great if I could get their consent to share their feedback publically.

What is the best way of doing this?"

Answer

Many customers choose to include several questions at the end of their survey to gather this type of feedback.

Here is worked example which you can use.

Step 1

Drag and drop a 'rating' question to the end of your form as shown below.

Screenshot showing a rating question being added to the bottom of the last page of a form

Step 2

We suggest you edit the question as follows:

Screenshot showing how the rating question can be presented

Instructions:

1	Add the question label "Did you like this survey?"
2	Check the box for a more accessible label variant so the text will wrap on small screens
3	Add the the helper text "10 stars means you loved it and 1 star means you really didn't like it."
4	Ask respondents to rate your survey out of 10 stars

Step 3

Add two additional 'Long text" questions with the following labels:

"Please tell us what you liked about the survey"

"Please tell us what you did not like about the survey"

We suggest you edit 'Long text' questions as follow:

Screenshot showing how the Long text questions can be presented

Instructions:

1	Add the question label
2	Check the box for a more accessible label variant so the text will wrap on small screens
3	Enter 5 layout rows so a good size text box is presented

Step 4

Add a 'Single checkbox' question after the question "Please tell us what you liked about the survey" and before the question "Please tell us what you did not like about the survey" as show below.

Screenshot showing a 'Single checkbox' question being added to the form

We suggest you edit the Single checkbox as follow:

Screenshot showing how the Single checkbox question can be presented

Instructions:

1	Add the question label "Permission to share your feedback with others (we will not share your name or personal information)"
2	Under 'layout', add the checkbox label "You have my permission"

Step 5

Add logical expressions so the follow up questions only appear based on the rating given to the first feedback question "Did you like this survey?"

Step 6

You only want to know what the respondent liked about the survey and to get their permission to share their feedback if they have given the survey a rating of 9 or 10 stars.

This can be acheived as follows:

Screenshot showing how to activate the logic mode

Instructions

1	Highlight the question "Please tell us what you liked about the survey" in the tree structure
2	Toggle on the 'Advanced' tab
3	Select the 'logic' item from the task toolbar

Next write your logical expression.

Sceenshot showing how to write a logical expression

Instructions

1	Toggle on 'lock this question while editing logic'
2	Write the logical expression as shown below

The logical expression uses the invert function (!) an asks whether the value entered to the question 'Did you like this survey?' is not equal to 9 or more.

If the answer is blank or less than 9, the expression is TRUE and the question "Please tell us what you liked about the survey" is hidden.

If the answer is 9 or 10, the expression is FALSE and the question "Please tell us what you liked about the survey" is displayed.

Instructions

1	Toggle on the 'test expression' button
2	Test whether the expression is working as intended

Step 7

You also want to apply the same logic to the next question requesting permission to share the postive feedback.

This can be done as follows:

Instructions:

1	Copy the logical expression
2	Toggle off the button 'Lock this question while editing logic'

Then copy the expression into the next question.

Instructions:

1	Highlight the question "Permission to share your feedback with others..." from the tree structure
2	Paste the logical expression into the expression field
3	Select 'OK' to confirm that you want to paste the expression
4	Test the expression as before

Step 8

Lastly you want to apply a logical expression to the question "Please tell us what you did not like about the survey" so that it only appears if the respondent gives a rating of 3 or less to the question "Did you like this survey"

This can be acheived as follows:

Instructions:

1	Select the question "Please tell us what you did not like about the survey" from the tree structure.
2	Toggle on the button "Lock this question while editing logic"
3	Write the logical expression exactly as shown.
4	Test the logical expression

The first part of the logical expression asks whether the value entered to the question 'Did you like this survey?' is not 3 or less. The second part of the logical expression uses an OR (||) fuction to assess whether there is no answer to the question 'Did you like this survey?'

If the answer 4 or more OR if there is no answer to the question, the expression is TRUE and the question "Please tell us what you did not like about the survey" is hidden.

If the answer is less than 4, the expression is FALSE and the question "Please tell us what you did not like about the survey is displayed.

This is a sophisticated example of a logical expression. Even if you do not totally understand how the logic is working, writing the expression exactly as shown above will produce the desired effect.

Step 9

Lastly test the form to check that the logical expression is working as intended.