preignition/program-user-docs
accessiblesurveys
  • TRAINING COURSE
    • Introduction
    • Session 1- Creating a new survey
    • Session 2- Adding accessibility options to a Form
    • Session 3- Translating a Form into different languages
    • Session 4- Sharing your survey using the Survey Editor
    • Session 5- Analysing your survey responses and exporting your survey data
  • TUTORIALS
    • Introduction to creating a new survey
    • Introduction editing a form
    • Introduction to testing a form
    • Introduction to publishing a form
    • Introduction to Easy Read
    • Introduction to Sign Language
    • Introduction to form logic
    • Introduction to the Customer Portal
  • GUIDANCE NOTES
    • Survey App
      • Creating a new survey
      • Form Editor
        • Structuring a form
        • Adding questions to a form
          • Text based questions
          • Choice based questions
          • Rating, Slider, Order and Range questions
          • Media based questions
          • Introduction to free text fields
        • Testing a form
        • Publishing a form
        • Introduction to form logic
        • Advanced form logic
        • Using tooltips
        • Using Markdown
        • Adding an accessibility menu
        • Form Behaviour
        • Image Library
        • Easy Read
        • Sign Language
        • Translate forms
        • Using import/ export to translate forms
        • Access rights for forms
        • Sharing options across multiple questions
      • Survey Editor
        • Editing a survey
        • Distributing your survey
        • Survey respondent accounts
        • Redirection after completing survey
        • Language settings for surveys
        • Creating alias survey links
        • Survey batches
        • Presenting surveys
        • Survey access rights
        • Survey terms- advanced
        • Publishing surveys
      • Analytics
        • Introduction to survey analytics
        • Exporting Survey Data
    • Customer Portal
      • Portal
        • Profile
        • Subscription
      • Team
      • My Profile
      • Users
      • Using labels
  • FAQ
    • Data privacy and security
      • Why and how do we collect data?
      • How do we protect data?
      • What is GDPR?
      • What rights do individuals have under GDPR?
      • What obligations do controllers have under GDPR?
      • What obligations do processors have under GDPR?
      • Where is data stored?
      • How can I ensure that my surveys GDPR compliant?
      • How to Write GDPR-proof Privacy Policy for your Surveys
    • What is the best image size, ratio and format?
    • How to use free text
      • Convenient Class for Accessible Surveys Free Text Field
      • CSS tokens available in Markdown Free Text
      • Web-components available in Markdown Free Text
      • Accessibility Modes
    • FAQ about the Form Editor
      • How do I resolve warnings when publishing a form?
      • How can I get feedback about my survey?
    • Guide to producing Accessible Surveys
      • Producing your survey in Plain Language or Easy to Read
      • Producing your survey in sign languages
    • FAQ about survey data and analytics
      • How do I ensure that the data in my CSV file is properly formatted?
  • Release Notes
    • Form Builder
      • import/export
      • Section Container
    • Process Builder
    • Reporting
    • Survey
  • API
    • survey
    • member
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  • Data processors and their responsibilities
  • What the responsibilities of a data processor?
  1. FAQ
  2. Data privacy and security

What obligations do processors have under GDPR?

PreviousWhat obligations do controllers have under GDPR?NextWhere is data stored?

Last updated 1 year ago

Data processors and their responsibilities

sets out the responsibilities of processors. We have attempted to summarise them here but recommend you refer to the regulation for the definitive rules.

Processors act on behalf of the relevant controller and under their authority. In doing so, they serve the controller’s interests rather than their own. Although a processor may make its own day-to-day operational decisions, Article 29 says it should only process personal data in line with a controller’s instructions, unless it is required to do otherwise by law.

Preignition is a data processor in relation to the personal data that customers collect from Respondents.

What the responsibilities of a data processor?

Processors have less autonomy and independence over the data they process, but they do have several direct legal obligations under GDPR and are subject to regulation by supervisory authorities. They have the following obligations.

  • Controller’s instructions: you can only process the personal data on instructions from a controller (unless otherwise required by law). If you act outside your instructions or process for your own purposes, you will step outside your role as a processor and become a controller for that processing.

  • Processor contracts: you must enter into a binding contract with the controller. This must contain a number of compulsory provisions, and you must comply with your obligations as a processor under the contract.

  • Sub-processors: you must not engage another processor (ie a sub-processor) without the controller’s prior specific or general written authorisation. If authorisation is given, you must put in place a contract with the sub-processor with terms that offer an equivalent level of protection for the personal data as those in the contract between you and the controller.

  • Security: you must implement appropriate technical and organisational measures to ensure the security of personal data, including protecting against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access.

  • Notification of personal data breaches: if you become aware of a personal data breach, you must notify the relevant controller without undue delay. Most controllers will expect to be notified immediately, and may contractually require this, as they only have a limited time in which to notify the supervisory authority. You must also assist the controller in complying with its obligations regarding personal data breaches.

  • Notification of potential data protection infringements: you must notify the controller immediately if any of their instructions would lead to a breach of the GDPR or local data protection laws.

  • Accountability obligations: you must comply with certain GDPR accountability obligations, such as maintaining records and appointing a data protection officer.

  • International transfers: the GDPR's prohibition on transferring personal data applies equally to processors as it does to controllers. This means you must ensure that any transfer outside the UK is authorised by the controller and complies with the GDPR’s transfer provisions.

Articles 24-43 of GDPR